Shipping & Returns

Shipping & Returns
WE CURRENTLY SHIP WITHIN THE EU, TO SWITZERLAND, AND LIECHTENSTEIN. WE OFFER FREE CO2 NEUTRAL SHIPPING ON ALL ORDERS ABOVE 150 €. FOR ALL ORDERS BELOW 150 € WE OFFER A FLAT RATE OF 17,00 FOR CO2 NEUTRAL SHIPPING.  PLEASE NOTE THAT IF YOU ARE PURCHASING OUTSIDE OF THE EU DUTY TAXES MAY APPLY WHICH YOU ARE RESPONSIBLE TO PAY FOR. ALL OUR PACKAGES ARE SHIPPED WITH TRACKING, THE BUYER WILL RECEIVE THE TRACKING INFORMATION AS SOON AS THE PARCEL IS SHIPPED.SHOULD DELIVERED ARTICLES HAVE OBVIOUS MATERIAL OR MANUFACTURING DEFECTS, INCLUDING TRANSPORT DAMAGE, PLEASE CONTACT US WITHIN 48H AFTER RECEIVING THE PACKAGE.

CUSTOMERS HAVE THE RIGHT TO RETURN THE ITEM FOR ANY REASON AND CAN RETURN THE ITEM WITH THE SHIPPING FEES AT THEIR CHARGE. PLEASE NOTE THAT THIS DOES NOT INCLUDE CUSTOM PIECES. THE BUYER HAS UP TO 14 DAYS TO RETURN THEIR ITEM, COUNTING FROM THE DELIVERY OF THE PRODUCT. IF THE DEADLINE EXPIRES ON A SATURDAY, A SUNDAY, A BANK HOLIDAY, OR OTHER NON-WORKING DAY, IT IS EXTENDED TO THE NEXT WORKING DAY. BEYOND THIS, AARDN IS FREE TO REFUSE THE RETURN OR THE REFUND. YOUR INQUIRIES MUST BE SENT AT HELP@ATELIERAARDEN.COM. THE RETURN OR THE EXCHANGE OF THE ARTICLES WILL ONLY BE ACCEPTED IF THE ARTICLES ARE RETURNED IN PERFECT CONDITION, NOT USED OR DAMAGED. THERE IS ALSO THE POSSIBILITY TO SEND US BACK THE PRODUCT AND ASK FOR AN ADJUSTMENT. IN ANY CASE, IF YOU ARE NOT HAPPY WITH YOUR PRODUCT, WE ALWAYS RECOMMEND GETTING IN TOUCH WITH US DIRECTLY SO WE CAN FIND A SOLUTION TOGETHER.